Privacy
Updated: January 10, 2024
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We protect your on-premise/cloud/OT environments - 24x7x365
Smarttech247 is a multi-award-winning MDR (Managed Detection & Response) company and a market leader in Security Operations. Trusted by global organizations, our platform provides threat intelligence with Managed Detection and Response to provide actionable insights, 24/7 threat detection, investigation, and response. Learn more about us https://www.smarttech247.com/why-smarttech247/
We are committed to protecting your personal information and the following describes how we collect, process, and store your personal information in accordance with applicable laws, including, ePrivacy directive, the EU General Data Protection Regulation no. 679/2016 (GDPR) and Irish Data Protection Acts 1988 to 2018).
This Privacy and Confidentiality Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or send us an email, apply for a job or enter into any business transaction with us.
Please read this Privacy and Confidentiality Policy carefully.
If you find yourself in disagreement with the terms outlined in this Privacy and Confidentiality Policy, we kindly request that you navigate away from our website and refrain from providing any personal information.
We reserve the right to make changes to this Privacy and Confidentiality Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy and Confidentiality Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy and Confidentiality Policy on the website.
You are encouraged to periodically review this Privacy and Confidentiality Policy to stay informed of updates. Upon registering on our website, users are required to review and accept our current Privacy and Confidentiality Policy as a fundamental condition of creating an account. User acceptance of the Privacy and Confidentiality Policy is duly recorded, serving as confirmation of their informed consent to the outlined data handling practices.
Subscribers to our newsletters who have enlisted through the “Sign Me Up“ feature will receive email notifications regarding any particular revisions to the Privacy and Confidentiality Policy. In the event that these alterations significantly affect user rights, notifications will be sent to all users, regardless of their subscription status. We ensure transparency by providing users with a concise summary of the modifications made to the Privacy and Confidentiality Policy, highlighting key alterations.
To maintain their access to our services, users will be required to review the updated Privacy and Confidentiality Policy and explicitly re-accept it, acknowledging their understanding and agreement with the revised terms.
In accordance with Data Protection Law, we hold the role of the Data Controller for your personal data. Should you find any aspects not adequately covered within this Privacy and Confidentiality Policy or if you require additional clarification, please do not hesitate to reach out to us at dataprotection@smarttech247.com. Your inquiries and concerns are of great importance to us.
When you engage with us, we may gather information about you through various methods, determined by the nature of your interaction.
Personal Data
You are not obligated to provide any personal information to us. You have the choice to browse our website for informational purposes without submitting any personal data. Should you choose to engage with us, we may collect Personally Identifiable Information (PII) including but not limited to your name, email address, contact details, and other personal identification particulars. Additionally, information such as marketing preferences, feedback on service usage – provided voluntarily by you – might be collected. This collection occurs when you subscribe to our newsletters, engage in interactions such as using chat functions, submit job applications, participate in customer satisfaction surveys, or raise business-related queries. This information enables us to facilitate interactions and furnish you with relevant information. You have the freedom to discontinue these interactions at any point (please refer to “Your Rights as a Data Subject“ below).In order to provide our services, we will gather the work contact email addresses and phone numbers of our Customers’ personnel. This information will be utilized exclusively for the execution of the services outlined in the contract.
Please note that your personal data will not be utilized for automated decision-making, which includes profiling. Nonetheless, anonymized data may be employed for business analytics purposes.
Business Identity Data, Company and Business Information
When you participate in business transactions with us, we may gather business identity data to facilitate contract establishment and company registration within our invoicing system.
Throughout our business operations, we will have access to Clients’ business details as necessary for the services provided. The specifics of the company and business data we access will be outlined in the business contract, which will also detail the confidentiality and security measures to be enforced. All Customer Data and Information are treated as Confidential, ensuring their protection.
Derivative Data
We gather derivative data, which pertain to information collected automatically by our servers when you visit our website. This information includes your IP address, browser type, operating system, access times, and the pages you viewed immediately before and after accessing our website. The information obtained from these statistics help us optimize the functionality and performance of our website, enhancing the user experience.
Children’s Privacy
Our service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from our servers.
If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.
Cookies
Our website utilizes cookies, which are small data pieces that can be stored on your browser or device. These cookies enable the website to enhance your user experience during future visits. They help store user information to deliver personalized experiences.
Cookies are used to track your settings, like logged-in account, notifications, and website preferences. We use cookies for Authentication, Security, Advertising, Performance, Analytics, and Research. Additionally, third-party cookies, such as Facebook and Google, support social marketing and media insights.
If you prefer not to have data collected and utilized by tracking technologies, you can adjust your browser settings or consider a cookie tracker tool for greater control. You can also regularly clear your browser’s cookie history.
If you don’t want all types of cookies on your device, you can configure your preferences through the provided cookie consent feature or set your browser to decline cookies before using our website.
For more insights into our cookies, please consult our Cookie Policy.
Web beacons
We further deploy other technologies, such as web beacons for email tracking sent by the system. A Web Beacon is made up of a clear file, usually a 1×1 pixel, that can track users like a cookie and is used on web pages and emails to unobtrusively check that a user has accessed some content.
Social plugins
Social plug-ins are small pieces of software which create a link between your visit to our website and the social media platform of a Third-Party Provider. When you visit our site, initially no personal data will be passed on to the providers of these plug-ins. Only when you press one of the plug-ins, personal data will be transferred. Through the integration of a plug-in, the plug-in provider receives the information that you have accessed a specific page of our online offer. Furthermore, the following data are transmitted (IP address, date and time of the request, time zone difference to the Greenwich Meantime, content of the request (concrete page), access status / http status code, amount of data transferred, request source website, browser, operating system and interface, language, and version of the browser software). We use social plug-ins of the following Third-Party Providers: Facebook; LinkedIn; Pinterest; YouTube; Instagram.
Log files
As with any other website, we gather information and store it in log flies which allows us to log user activity, which may be required for security, statistical and possibly legal purposes. Information collected in logfiles includes IP (internet protocol), browser type, internet service provider, operation system, geographic location, entering exit pages, files viewed and activity (including consent and closing account). We use this information to manage our website, analyse trends, understand the efficiency of the site by understanding our visitors’ use of it, and gather demographic statistics of our visitors, this all enables us to provide continuous improvement to our users.
These technologies enable us to:
Retain and evaluate information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive.
Keep a record of the articles on our website that you have clicked on and use that information to target advertising on this website to you that is relevant to your interests, which we have identified based on articles you have read.
We may obtain your information through your interactions on our Website.
We may search publicly available databases like LinkedIn, which may include your personal data – CV or Resumé, to find possible candidates for our vacant positions.
We may receive your personal data from a third party and recruitment agencies who recommends you as a candidate for a specific job opening or for our business more generally.
In addition, we may also gather information from trusted data aggregators, such as Zoominfo, which serves as a source of our prospect contacts. This enables us to access up-to-date professional contact details and business insights to further support our business development efforts. For further details on Zoominfo’s privacy practices, please review their Trust Center at https://www.zoominfo.com/trust-center/your-privacy
As defined by the GDPR, we serve as the Controller of the personal data obtained through our website, email communications, and other legitimate channels. This entails that we are responsible for determining the objectives and methods of processing our users’ personal data.
As a Data Controller, our responsibilities encompass several key aspects. We are committed to ensuring transparency in how personal data is processed, maintaining lawful and fair practices, and obtaining clear consent as required. Our dedication extends to the secure and accurate management of collected data, respecting individuals’ rights, and promptly notifying authorities and affected parties in case of data breaches. Upholding accountability and adhering to pertinent data protection laws form the foundation of our role.
For the purpose of enhancing our services, we may share your personal data with service providers acting as Data Processors. These providers assist with back-office applications and IT tools for our website. Specifically, we collaborate with a provider to monitor subscriber engagement with newsletters and another for conducting electronic surveys. Moreover, the management of job applications is facilitated through our CRM, and in some cases, recruitment specialists may be engaged.
It’s important to note that all of our service providers are contractually obligated to uphold the privacy and security of your data.
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Depending on your use of our website and options, we may use information collected about you via the website in various ways: Create and manage the business relationship through our CRM.
Perform transactional associated business activities as needed.
Respond to queries, customer service requests and communicate with you in respect of job applications when necessary.
Send you a newsletter (if subscribed).Provide support for the website.
Generate a personal profile about you to make future visits to the website more personalized.
Send you a satisfaction questionnaire regarding our service and products delivered.
Offer new products, services, and/or recommendations to you.
Notify you of updates to the website and Policies.
Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the website to you.
Increase the efficiency and operation of the website.
Monitor and analyse usage and trends to improve your experience with the website.
Compile anonymous statistical data and analysis for use internally or with third parties.
Request feedback and contact you about your use of the website.
Resolve disputes and troubleshoot problems.
Assist law enforcement if required or provide evidence of conformance if required.
One of the most significant advantages of SaaS financial solutions is cost savings. Unlike traditional software that requires hefty upfront investments in licenses, hardware, and IT infrastructure, SaaS operates on a subscription model. This means you pay a predictable monthly or annual fee, which includes software updates, maintenance, and support. This model eliminates the need for large capital expenditures and reduces ongoing IT costs, making it an affordable option for small businesses with limited budgets.