As the cybersecurity landscape continues to evolve, organizations are under increasing pressure to adopt proactive, intelligence-driven approaches to threat detection and response. Managed Detection and Response services have become an essential part of this strategy, providing continuous monitoring, advanced threat detection, and rapid incident response.

According to Gartner, many buyers are confused by misnamed technology-first offerings that lack the essential human-driven component required for effective MDR. The recent 2024 Market Guide for Managed Detection and Response emphasizes that MDR buyers increasingly prioritize turnkey threat detection, investigation, and response capabilities that can be deployed quickly and predictably. Beyond traditional threat detection and response, organizations now demand proactive identification of threat exposures and preemptive security measures. Additionally, more customers are seeking providers with the ability to remotely contain or disrupt active threats, though trust, geography, and security maturity influence the level of autonomy granted to vendors. In this evolving landscape, Smarttech247 stands out by addressing these critical needs with a comprehensive approach to managed detection and response. Our commitment to combining advanced technology with expert, human-driven threat detection and response is one of the key reasons we’ve been recognized in the 2024 Gartner Guide for Managed Detection and Response. We not only meet the core requirements for detection & response capabilities, but we also go beyond by providing proactive threat exposure management. With our ability to remotely contain or disrupt threats, paired with a focus on trust and transparency, we deliver the level of control and security maturity that organizations require in today’s challenging threat environment.

Here’s why Smarttech247 stands out and why we’ve been recognized in the 2024 Gartner Guide for Managed Detection and Response:

1. Client-Centric Relationships

At Smarttech247, we understand that successful cybersecurity is not just about deploying technology, it’s about fostering strong, collaborative relationships with our clients. We take a tailored approach, ensuring that our services meet the specific needs of each organization we work with. This personalized focus allows us to align our MDR capabilities with the unique challenges, environments, and goals of our clients.

We don’t just see ourselves as service providers, but as long-term partners committed to each client’s success. Our deep understanding of our clients’ businesses is a key reason why they continue to trust us to protect their most critical assets.

Consistency is key

A key part of our client-centric approach is our unwavering commitment to delivering consistent MDR services, ensuring both scalability and transparency for clients at every maturity level. Consistency is essential for organizations to understand exactly what our service will deliver. For less mature buyers, this consistency allows them to benchmark our services against other clients, providing a clear standard for quality and assurance. For more mature buyers, it becomes a guarantee of operational efficiency, ensuring that our services meet their high expectations and evolving needs. This consistent delivery helps all clients—from those just starting their security journey to those with more advanced infrastructures—benefit from reliable and scalable threat detection and response.

2. Exposure Management as part of our core MDR

According to Gartner, MDR buyers seek to introduce initiatives around exposure management as part of their standard operations.

At Smarttech247, we recognize that the focus in cybersecurity is shifting from reacting to current threats to proactively managing potential exposures. To address this, we’ve integrated our ThreatHub product into our MDR services, offering advanced AI Threat Modeling that prioritizes vulnerabilities based on business context and exposure.

ThreatHub enhances continuous threat exposure management (CTEM) by providing tailored threat intelligence and helping clients immediately respond to high-priority risks. It not only detects and responds to active threats but also offers proactive governance, guiding mitigation efforts based on real-time data.

By leveraging ThreatHub, clients can reduce reactive issues and focus on managing exposures, strengthening their overall cybersecurity posture while ensuring rapid, informed responses to potential threats.

3. Global Expertise and Proven Track Record of Success

Smarttech247 has a global presence, offering MDR services to organizations of all sizes across various industries. Our international reach gives us access to a wide range of expertise and industry best practices, which we continually apply to enhance the services we offer. Whether working with a small business or a large multinational, our solutions are designed to scale according to the client’s needs, ensuring flexibility and adaptability in every engagement.

Smarttech247 has consistently delivered strong results for organizations across various industries, and our track record speaks for itself. One notable success story is our work with AutoNation, where we implemented our MDR services to enhance their security operations. Our team’s proactive approach helped AutoNation to reduce their false positives, gain better visibility into their security operations and respond 50% faster to incidents.

The collaboration with AutoNation is a prime example of how our tailored MDR solutions can effectively protect large enterprises with complex security needs.

4. Seamless Integration with Existing Security Infrastructure

We understand that most organizations already have security tools and systems in place. Our MDR services are designed to integrate seamlessly with these existing infrastructures, enabling businesses to strengthen their security posture without needing a complete overhaul. This flexibility allows our clients to optimize their current investments while enhancing their ability to detect and respond to cyber threats.

5. Real-Time Visibility and Reporting

Transparency is central to how we operate. Our advanced dashboards in VisionX give clients full visibility into their security operations, allowing them to track threats, monitor responses, and understand their security posture in real-time. This continuous visibility empowers our clients to make informed decisions, improving their overall security strategy.

As Gartner notes, mature organizations increasingly demand more self-service technology availability, and we’re committed to meeting that need.

With VisionX, our clients can “look under the hood” and see exactly what’s happening within their systems in real time. The platform not only provides detailed monitoring and insights but also supports co-managed security, empowering clients to take a more active role in managing their security environment. This openness ensures that our clients have the clarity and confidence needed to respond to security challenges effectively while maturing their internal security operations alongside our expert MDR services.

Conclusion

Our recognition in the 2024 Gartner Guide for Managed Detection and Response is a testament to the innovative approach and client-first philosophy that drives Smarttech247. By focusing on strong relationships, advanced threat detection, scalability, and proven success, we continue to set ourselves apart in the industry.

Whether you’re a large enterprise or a growing business, our MDR solutions are designed to meet your unique challenges and help you stay ahead of ever-evolving cyber threats. We’re honored to be recognized in this prestigious guide and look forward to continuing our work in securing businesses around the world.

For more information on how we can help your organization, feel free to reach out.