Privacy Policy

Privacy and Confidentiality

Introduction

Smarttech247 is a multi-award-winning MDR (Managed Detection & Response) company and a market leader in Security Operations. Trusted by global organizations, our platform provides threat intelligence with Managed Detection and Response to provide actionable insights, 24/7 threat detection, investigation, and response. Learn more about us https://www.smarttech247.com/why-smarttech247/

We are committed to protecting your personal information and the following describes how we collect, process, and store your personal information in accordance with applicable laws, including, ePrivacy directive, the EU General Data Protection Regulation no. 679/2016 (GDPR) and Irish Data Protection Acts 1988 to 2018).

This Privacy and Confidentiality Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or send us an email, apply for a job or enter into any business transaction with us.

Please read this Privacy and Confidentiality Policy carefully.

If you find yourself in disagreement with the terms outlined in this Privacy and Confidentiality Policy, we kindly request that you navigate away from our website and refrain from providing any personal information.

We reserve the right to make changes to this Privacy and Confidentiality Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy and Confidentiality Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy and Confidentiality Policy on the website.

You are encouraged to periodically review this Privacy and Confidentiality Policy to stay informed of updates. Upon registering on our website, users are required to review and accept our current Privacy and Confidentiality Policy as a fundamental condition of creating an account. User acceptance of the Privacy and Confidentiality Policy is duly recorded, serving as confirmation of their informed consent to the outlined data handling practices.

Subscribers to our newsletters who have enlisted through the “Sign Me Up“ feature will receive email notifications regarding any particular revisions to the Privacy and Confidentiality Policy. In the event that these alterations significantly affect user rights, notifications will be sent to all users, regardless of their subscription status. We ensure transparency by providing users with a concise summary of the modifications made to the Privacy and Confidentiality Policy, highlighting key alterations.

To maintain their access to our services, users will be required to review the updated Privacy and Confidentiality Policy and explicitly re-accept it, acknowledging their understanding and agreement with the revised terms.

In accordance with Data Protection Law, we hold the role of the Data Controller for your personal data. Should you find any aspects not adequately covered within this Privacy and Confidentiality Policy or if you require additional clarification, please do not hesitate to reach out to us at dataprotection@smarttech247.com. Your inquiries and concerns are of great importance to us.

Information Collection & Use

When you engage with us, we may gather information about you through various methods, determined by the nature of your interaction.

Personal Data
You are not obligated to provide any personal information to us. You have the choice to browse our website for informational purposes without submitting any personal data. Should you choose to engage with us, we may collect Personally Identifiable Information (PII) including but not limited to your name, email address, contact details, and other personal identification particulars. Additionally, information such as marketing preferences, feedback on service usage – provided voluntarily by you – might be collected. This collection occurs when you subscribe to our newsletters, engage in interactions such as using chat functions, submit job applications, participate in customer satisfaction surveys, or raise business-related queries. This information enables us to facilitate interactions and furnish you with relevant information. You have the freedom to discontinue these interactions at any point (please refer to “Your Rights as a Data Subject“ below).

In order to provide our services, we will gather the work contact email addresses and phone numbers of our Customers’ personnel. This information will be utilized exclusively for the execution of the services outlined in the contract.

Please note that your personal data will not be utilized for automated decision-making, which includes profiling. Nonetheless, anonymized data may be employed for business analytics purposes.

Business Identity Data, Company and Business Information
When you participate in business transactions with us, we may gather business identity data to facilitate contract establishment and company registration within our invoicing system.

Throughout our business operations, we will have access to Clients’ business details as necessary for the services provided. The specifics of the company and business data we access will be outlined in the business contract, which will also detail the confidentiality and security measures to be enforced. All Customer Data and Information are treated as Confidential, ensuring their protection.
Derivative Data
We gather derivative data, which pertain to information collected automatically by our servers when you visit our website. This information includes your IP address, browser type, operating system, access times, and the pages you viewed immediately before and after accessing our website. The information obtained from these statistics help us optimize the functionality and performance of our website, enhancing the user experience.
Children’s Privacy
Our service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from our servers.

If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.

Smarttech247 will use the information you voluntarily submitted to us in order to respond to you regarding your enquiry. This information is not added to any mailing lists or given to any third party providers without further consent from the data subject.

Tracking Technologies

Cookies
Our website utilizes cookies, which are small data pieces that can be stored on your browser or device. These cookies enable the website to enhance your user experience during future visits. They help store user information to deliver personalized experiences.

Cookies are used to track your settings, like logged-in account, notifications, and website preferences. We use cookies for Authentication, Security, Advertising, Performance, Analytics, and Research. Additionally, third-party cookies, such as Facebook and Google, support social marketing and media insights.

If you prefer not to have data collected and utilized by tracking technologies, you can adjust your browser settings or consider a cookie tracker tool for greater control. You can also regularly clear your browser’s cookie history.

If you don’t want all types of cookies on your device, you can configure your preferences through the provided cookie consent feature or set your browser to decline cookies before using our website.

For more insights into our cookies, please consult our Cookie Policy.
Web beacons
We further deploy other technologies, such as web beacons for email tracking sent by the system. A Web Beacon is made up of a clear file, usually a 1×1 pixel, that can track users like a cookie and is used on web pages and emails to unobtrusively check that a user has accessed some content.
Social plugins
Social plug-ins are small pieces of software which create a link between your visit to our website and the social media platform of a Third-Party Provider. When you visit our site, initially no personal data will be passed on to the providers of these plug-ins. Only when you press one of the plug-ins, personal data will be transferred. Through the integration of a plug-in, the plug-in provider receives the information that you have accessed a specific page of our online offer. Furthermore, the following data are transmitted (IP address, date and time of the request, time zone difference to the Greenwich Meantime, content of the request (concrete page), access status / http status code, amount of data transferred, request source website, browser, operating system and interface, language, and version of the browser software). We use social plug-ins of the following Third-Party Providers: Facebook; LinkedIn; Pinterest; YouTube; Instagram.
Log files
As with any other website, we gather information and store it in log flies which allows us to log user activity, which may be required for security, statistical and possibly legal purposes. Information collected in logfiles includes IP (internet protocol), browser type, internet service provider, operation system, geographic location, entering exit pages, files viewed and activity (including consent and closing account). We use this information to manage our website, analyse trends, understand the efficiency of the site by understanding our visitors’ use of it, and gather demographic statistics of our visitors, this all enables us to provide continuous improvement to our users.

These technologies enable us to:

Retain and evaluate information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive.
Keep a record of the articles on our website that you have clicked on and use that information to target advertising on this website to you that is relevant to your interests, which we have identified based on articles you have read.

Information obtained from other entitites

We may obtain your information through your interactions on our Website. We may search publicly available databases like LinkedIn, which may include your personal data – CV or Resumé, to find possible candidates for our vacant positions. We may receive your personal data from a third party and recruitment agencies who recommends you as a candidate for a specific job opening or for our business more generally.

Data Management and Accountability

As defined by the GDPR, we serve as the Controller of the personal data obtained through our website, email communications, and other legitimate channels. This entails that we are responsible for determining the objectives and methods of processing our users’ personal data.

As a Data Controller, our responsibilities encompass several key aspects. We are committed to ensuring transparency in how personal data is processed, maintaining lawful and fair practices, and obtaining clear consent as required. Our dedication extends to the secure and accurate management of collected data, respecting individuals’ rights, and promptly notifying authorities and affected parties in case of data breaches. Upholding accountability and adhering to pertinent data protection laws form the foundation of our role.

For the purpose of enhancing our services, we may share your personal data with service providers acting as Data Processors. These providers assist with back-office applications and IT tools for our website. Specifically, we collaborate with a provider to monitor subscriber engagement with newsletters and another for conducting electronic surveys. Moreover, the management of job applications is facilitated through our CRM, and in some cases, recruitment specialists may be engaged.

It’s important to note that all of our service providers are contractually obligated to uphold the privacy and security of your data.

Use of collected data

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Depending on your use of our website and options, we may use information collected about you via the website in various ways:

Create and manage the business relationship through our CRM.
Perform transactional associated business activities as needed.
Respond to queries, customer service requests and communicate with you in respect of job applications when necessary.
Send you a newsletter (if subscribed).
Provide support for the website.
Generate a personal profile about you to make future visits to the website more personalized.
Send you a satisfaction questionnaire regarding our service and products delivered.
Offer new products, services, and/or recommendations to you.
Notify you of updates to the website and Policies.
Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the website to you.
Increase the efficiency and operation of the website.
Monitor and analyse usage and trends to improve your experience with the website.
Compile anonymous statistical data and analysis for use internally or with third parties.
Request feedback and contact you about your use of the website.
Resolve disputes and troubleshoot problems.
Assist law enforcement if required or provide evidence of conformance if required.

Purpose of processing personal data

To provide and maintain our internet website, including to monitor the usage of our website.
For the performance of a contract: the development, compliance and undertaking of the contracted services.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To manage Your requests: To attend and manage Your requests to Us.
To find appropriate candidates to fill our job openings.
To consider your application in respect of a role for which you have applied or in respect of other roles.
To communicate with you in respect of the recruitment process.
To help our service providers (such as recruitment agencies) and Partners (such as the job website through which you may have applied) improve their services.
To maintain transparency, collaboration, and accountability within our organization. When an employee voluntarily includes their name in company documents, such as PowerPoint presentations, it serves the legitimate business purpose of identifying the creator or contributor of the content.

How is your information secured?

We work to protect the security of your personal information by using software and encryption protocols. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal customer information. Our security procedure means that we may ask you to verify your identity before we disclose personal information to you. We have chosen sub processors that ensure security by design and information security practices.

HubSpot Data Processing Agreement

While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties.

As an online User, the security of your data also depends on the security features of your device, and your practices. We recommend following good online security practices. Learn More

We rely on you to help us and help others. If you suspect a personal data breach or notice something irregular with our website or our brands, please contact us dataprotection@smarttech247.com

How long do we keep your personal information?

We will retain your personal data only as long as needed for the purposes for which it was collected, including satisfying legal, regulatory, tax, accounting, or reporting obligations. In cases of complaints or to safeguard our organization in potential litigation, personal data or transaction records may be retained for an extended duration.

When determining the retention period for your personal data, we take into account its relevance to our business and legal and regulatory obligations that pertain to us. We have established both technical and organizational safeguards to ensure its security.

When you submit an online job application through our website or an external platform, all application details are collected and stored in our Customer Relationship Management (CRM) system. This information is maintained to facilitate effective customer management within our CRM software.

Your personal data is retained solely throughout the recruitment process. Additionally, we might keep your LinkedIn Profile information to establish contact for potential future opportunities.

How long do we keep Business Identity Data, Company, and Business information?

Business Identity Data, contacts and invoices are maintained to meet legal and fiscal obligations.

We keep your business information for as long as is required in order to fulfil the relevant purposes described in this Privacy and Confidentiality Policy, as may be required by law such as tax and accounting purposes or otherwise communicated to you.

Smarttech247 does not maintain any customer and business information once the services have been concluded.

Disclosure and transfers of data

In order to provide you the best service possible, for marketing and recruiting activities, your personal data may be transferred to our service providers, which assumes the role of Data Processors as they provide us back-office applications for our website and other IT tools.

We utilize a service provider to assist in tracking subscriber engagement rates and trends for newsletters and other subscription campaigns. Additionally, we employ a service provider to furnish electronic survey tools for conducting surveys.

Job applications submitted through our website are processed by us using our CRM (Customer Relation Management System). Occasionally for specific roles, we may pass on your information to a recruitment management specialist to assist us with the recruitment and hiring processes. Should this be the case, you will be informed on the transition of your CV, which will be processed and kept by the recruitment specialists for the purposes of recruitment and hiring.

Your data’s privacy and security are safeguarded by contractual agreements with all our service providers.

Our processing facilities, along with those of our third-party service providers, are located within the European region. There may be instances where we need to transfer personal data to countries outside the EU/EEA as part of our business operations. These transfers will occur solely under the protection of a lawful international data transfer agreement, which safeguards your rights and maintains the security of your data.

Should you use social media log-in features, or social-media plugins, the social media platforms may store your data in non-EU countries.

Should you subscribe to our newsletter we might transfer your information to the marketing team.

We require these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and relevant data protection laws.

We may disclose your Personal Information to meet legal obligations, regulations, or valid governmental requests. If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Should we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur, and that the transferee may decline honour commitments we made in this Privacy and Confidentiality Policy.

Smarttech247 does not share any Customer Company or Business data with third parties.

Subcontract Developments

Subcontracting involves the delegation or outsourcing of certain contractual obligations and responsibilities to a third party referred to as the subcontractor. Our operational services are exclusively managed by Smarttech247 and do not involve subcontracted developments.

What legal basis allows us to collect your data?

We may process Personal Data under the following conditions:

Consent for Data Processing (Art. 6(1)(a) GDPR). We process personal data based on your explicit consent as outlined in Article 6(1)(a) of the General Data Protection Regulation (GDPR). You have the freedom to either provide or withhold this consent. When you first visit our website, you will encounter consent options. This signifies that we process your data solely with your authorized agreement. You retain the ability to modify your decisions at any time.
Performance of a contract (Art. 6(1)(b) GDPR).  We may collect and process your Personal Data when it is necessary for fulfilling an agreement with you or to fulfil pre-contractual obligations. This applies when you register for our newsletter, subscribe to our mailing list, apply for a role through our website, or request services as a client. Your Personal Data will be processed to the extent required to provide the requested service.
Legal obligations (Art. 6(1)(c) GDPR).  We process data as required by applicable legal obligations to ensure business administration, record-keeping, and compliance.
Legitimate interests (Art. 6(1)(f) GDPR). We may process anonymized data obtained from the website with your consent to pursue our Legitimate interest. This facilitates the enhancement and personalization of our website, services, and marketed products.

Smarttech247 is committed to assisting you in clarifying the specific legal basis for processing of your Personal Data. For any inquiries, corrections, or updates to your personal data that you’ve shared with us, please feel free to contact us at dataprotection@smarttech247.com

Your rights as a data subject

Under Data Protection Law, you possess rights that we aim to inform you about. The scope of these rights depends on the purpose for which we process your data. If your information is processed for law enforcement purposes, there might be certain conditions applied to your rights.

Should we process your personal data, you are entitled to the following rights:

Request Access: You have the right to request and obtain access to your personal data held by Smarttech247.
Request Correction: You possess the right to rectify any incomplete or inaccurate data we hold about you.
Object to Processing: This right comes into play when we rely on legitimate interests for processing and your specific circumstances prompt you to object, or when your data is processed for direct marketing.
Request Erasure: You have the right to ask us to delete or remove your Personal Data when there’s no valid reason for us to keep processing it.
Request Data Transfer: We will furnish your Personal Data to you or a third party you select, in a structured, machine-readable format. This applies to automated data you initially consented for or data used to fulfil a contract.
Withdraw Consent: You can withdraw your consent for the use of your Personal Data. Please note that this might limit your access to certain functionalities of the service.
Automated Decision Making/Profiling: You can object to automated processing, including profiling, and avoid being subject to legal effects resulting from automated processing or profiling.

We strive to provide you with accessible options for managing your Personal Data.

For adjusting your cookie preferences, follow these steps: exit the website, clear cookies from your internet browser, then return to our site to select your desired configuration.

Unsubscribing from our marketing communications is also easy. Just click the “unsubscribe” link found at the bottom of our emails or send us an email expressing your preference.

Data Subject Requests may be sent electronically to: dataprotection@smarttech247.com

or by post to:

Data Protection Team,
Smarttech247,
Unit 17A Ground Floor,
4700 Avenue 4000,
Cork Airport Business Park,
Cork,
Ireland.
T12 XE1E

Please note that prior to addressing your requests, we will require verification of your identity to ensure security.

If your request is denied for any reason, we will provide a clear explanation for the denial.

If you have inquiries regarding our Privacy and Confidentiality Policy or how we handle the information you provide, please reach out to us at dataprotection@smarttech247.com